NEW DELHI: The Directorate General of Civil Aviation (DGCA) on Saturday stated there was prompt reaction from Scoot with regard to numerous guests missing its Amritsar-Singapore flight due to rescheduling of the departure timing on January 18.
The timing of the flight was altered on account of the prevailing foggy conditions at the Amritsar airport, according to the regulator.
In a declaration, DGCA stated it had actually sought a report from Scoot regarding the January 18 flight-- which left from Amritsar to Singapore in which 17 travelers were impacted as they were not informed by their travel agent about the change in time.Citing the alternatives supplied by the airline to the impacted passengers, the watchdog said the passengers were taken care of and valued the timely response from the airline.The affected guests were given the alternative to rebook totally free in another flight within 14 days, 120 per cent refund in form of coupons or 100 per cent refund by mode of payment, the statement stated.
Agencies