INSUBCONTINENT EXCLUSIVE:
French startup Aircall has raised a founding round of $29 million for its cloud based call center solution
Draper Esprit led the round with NextWorld Capital, Balderton Capital and Newfund also participating.The company has raised $40.5 million in
Aircall participated in the Startup Battlefield at TechCrunch Disrupt SF a few years ago
The company first started at eFounders.Aircall is following the software-as-a-service playbook
First, you take a boring industry like phone systems for large support and sales teams
Second, you bet everything on software
And third, you keep adding new features and integrations, and chasing new customers.The company now has two offices in New York and Paris
and handles millions of calls every day
in one or multiple countries
You can then configure a greeting message, add business hours and handle your call queue.But the magic happens when you have multiple people
handling sales or support calls
So you can integrate Aircall with CRMs and other solutions like Salesforce, Zendesk and Zoho
The startup also launched a deep integration with Intercom that lets you switch from a text conversation to a phone call from the popup
Aircall currently costs $30 to $50 per user and per month to access all of this.
