INSUBCONTINENT EXCLUSIVE:
that today once again with a new feature called Actions.Companies can now bake in a user experience of their own directly into the Slack
Developers can essentially create a customized prompt for any kind of action, like submitting a support ticket, within the Slack core chat
experience through a drop-down window called an Action
still constant need for robust tools internally
This offers partners and developers a little more flexibility when it comes to figuring out what experience makes the most sense for people
and a prompt to bake something into the chat flow
Once that happens, all that information is then ported over to the integration and created in the same way an employee would create it
If someone creates a Zendesk ticket through an action in Slack, Zendesk automatically generates the ticket on their side.Slack has sprawled
out over time, and especially as companies using it get larger and larger, the company has to figure out a way to show that it can remain a
dead-simple app without turning into a bloated window filled with thousands of instant messages
Actions is one potential approach to that, where users can know from the get-go where to coordinate certain activities like equipment
easier and easier to find the right people with the right answers, whether those questions are already answered somewhere or they know who
can get you the information right away
little more user friendly from a kind of visual sense
The idea here is, again, to create an intuitive flow for people that goes beyond just a simple chat app, but also offers some additional way
of interactivity that turns Slack into a more sensible feed rather than just a window with people talking to each other
developer conference, Spec, this morning
That in of itself is yet another example of Slack looking to graduate beyond just a simpler information feed that works well with smaller
Developers are often the ones that figure out the best niche use cases for any platform, as it means Slack can focus on trying to figure out
how all these integrations fit into its design ethos
The company said it hit 8 million daily active users with 3 million paid users earlier this month
than a year ago.But Slack also faces increasing competition as time goes on, not only from the traditional companies looking to build more
robust but simpler tools, but also from companies that have spent a lot of time working on collaboration tools and are now exploring
flexible without feature-creeping is going to be its biggest challenge going forward.
