How Wow! Momo Grew From 1 Table To 274 Stores In 11 Years

INSUBCONTINENT EXCLUSIVE:
Binod Homagai invested Rs 30,000 to start in Jadavpur a small venture -- selling an Indianised version of the Tibetan delight, momos.With
the current fiscal end would be around Rs 200 crore.Mr Daryani and Mr Homagai now plan to come up with fully automated machines to prepare
present growth and likely technology-driven future of the quick service restaurant chain Wow! Momo.Headquartered at Jadavpur, where it all
started in 2008 with a kitchen, two cooks and a table, Wow Momo Foods today fully owns and operates 271 outlets
The rest three in Kerala are franchises."We were both greenhorns in business, though Sagar's father had a shop
We were final year B.Com students
Before the results were out, we had launched our business
We thought it was worth taking the risk
If it doesn't work, we'd go for jobs," 34-year-old Binod Homagai, the company's Chief Operating Officer, told IANS."I'm a Nepali, we make
momos at home
So we thought of this food because we could see the culture of momos developing in Kolkata," he added.The first store opened in Gachhtala
area of Tollygunge in Spencer's Retail hypermarket, where the momos were supplied from the base kitchen in Jadavpur.Sales touched Rs 2,000
a day
While Binod Homagai managed the store, with two part-time chefs, Sagar Daryani stood outside, distributing leaflets, talking to the
customers, giving them free samples."We ran an offer every 15 days -- buy three, get one free
The offer boosted the sales by 45 to 50 per cent, thereby covering the salaries of the two chefs," he said.Impressed with their success, the
hypermarket chain gave them another store
And very soon they got a third one in the swanky South City Mall, "which made us a brand"."The part-time cooks now became full-time
And we also started hiring front end staff," he said.From then on, there was no looking back
They were opening a store every month, and the speed accelerated as time went by
In 2011, Sagar Daryani and Binod Homagai decided to expand beyond Kolkata, by setting up a store in Bengaluru.Till 2015, they had 44 stores
and the only bank loan was of Rs 25 lakh
But that year, they roped in IAN, world's leading horizontal seed stage platform, to invest Rs 10 crore
"With that money we started building a good management team."Mr Homagai was candid enough to admit neither he, nor Daryani -- the company
Chief Executive Officer, had visualised in the early stages that their business would reach such levels so soon
On the contrary, they had to surmount hurdles every now and then."First, if your brand is not established, people don't want to come and
work with you because they feel the future is uncertain
Then there were a lot of licencing and government policy issues
In every department we had to fight, and we learnt things the hard way," he said.They also struggled in innovating and experimenting with
new products, while having to take a call on the stalls in some locations not doing good business.However, the biggest challenge came in
2011 when the Pollution Control Board closed down the Jadavpur unit as the company didn't have a pollution licence."But we didn't close down
We took a house on the Eastern Metropolitan Bypass
For at least three months our office was shifted there
We fought
We got the licence, and started again in Jadavpur," said Mr Homagai.Through the tough times, the partners' key drivers were passion and the
mental strength "not to leave anything easily and go all out in our fight to make it a success."The West Bengal capital still continues to
be the hub of their business, with over 100 stores, including around 15 in the Kolkata Metro stations.Asked about the employment they have
generated, he said: "We have 2,200 people working on payroll
Plus there are 700 vendors."But what next? Do they have plans to become a listed company?Homagai answered in the affirmative
"We'll close 2019-20 with near about Rs 200 crore
We have a five-year target to ramp up our turnover to Rs 1,000 crore
Once that happens, may be in six-seven years, we may opt for the IPO route."As for carrying their footprint abroad, the company was talking
to international franchises, in Bangladesh, Dubai in United Arab Emirates and some European nations.But before venturing overseas, they want
to make their company more technology-driven."We have our research and development team, which prepares the recipes that are followed in the
kitchen
That has also helped in maintaining the product quality and standardisation."We use manual machines which do everything except folding of
the momos
In one or two years, folding also can be done through machines
Also in the next couple of years, we may have automated machines with conveyor belts from which momos will be coming out," said Mr
Homagai."If you go to foreign countries where labour cost is very high, if everything comes out of a machine, it will be easier," he
added.The company's R-D team is also working on preparing momos with a shelf-life of 90 days
As for product innovation, the company has come up with 14 varieties of momos, which Mr Homagai calls "Indianisation of the Tibetan
momos"."We have burger momos, dessert momos, chocolcate momos, and even chicken and cheese momo, which will melt in your mouth," he
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