INSUBCONTINENT EXCLUSIVE:
At a time when the industry appears to bet that AI will replace most human jobs, starting with the tens of millions currently residing in
call centers, one startup is working to use the same technology to empower the jobs it is pegged to displace.VoiceOps, a San Francisco-based
startup, today announced it has raised $9 million in a Series A financing round led by Bain Capital Ventures
Existing investors Accel and Y Combinator also participated in the round
works with companies to help them coach and train their call center representatives
The idea is simple: Sales people are often not putting their best foot forward when they make the pitches
It works with companies to understand what they are trying to sell and how they wish to go about it, Ethan Barhydt, co-founder and CEO of
VoiceOps, told TechCrunch in an interview.Co-founders of VoiceOps Ethan Barhydt, left, and Nate Becker pose for a picture
startup uses an AI-powered system to transcribe and analyze the sales calls and evaluates how often sales people adhere to the
guidelines.After the analysis, VoiceOps shares these insights with its clients
Thousands of calls originate from a call center each day
With the existing tools, it is hard to track exactly what improvements or changes a rep needs to make, Barhydt explained.Barhydt likened
on the road, and then they feed that data into these models, and train the models to be able to do this accurately at scale
So we are doing the same thing
The underlying technical problem that we have to solve is how do you take these complex unstructured conversations and turn it into
centers in insurance, real estate, travel and insurance businesses, making as many as 50,000 calls each in a day
Additionally, the startup said its clients are able to see their conversion rate improve between 5% to 20% in the first 60 days itself,
helped several of its customers hit historic highs
offerings, hire more engineers and attract more customers
The kind of momentum that they have demonstrated in the past six months, we want to see it continue and grow that over the course of the
million Americans who work in this space today
VoiceOps wants to help them
