INSUBCONTINENT EXCLUSIVE:
ISLAMABAD: The Petroleum Division of Energy Ministry has resolved around 63,000 complaints, received through Pakistan Citizen Portal during
the first year of Pakistan Tehreek-e-Insaf (PTI) government.The complaints were related to its attached departments and gas companies.&The
government is committed to ensuring transparency in all public sector departments and making them viable and service-oriented entities,
which is reflective from the fact that it resolved around 63,000 complaints just in a single petroleum sector,& a senior official told
APP.He also shared some details about performance of the Oil and Gas Regulatory Authority (OGRA) that provided around Rs107 million relief
to consumers by addressing their complaints against two state companies, Sui Northern Gas Pipelines Limited and Sui Southern Gas Company
Limited during the last fiscal year.The official said the authority had received 7,082 complaints, out of which it decided 5,909 and granted
gas connections to 635 complainants, providing millions of rupees& relief to consumers by removing their grievances.OGRA deals with the
complaints against licence holders under the Complaint Resolution Procedure Regulations-2002 without any fee, which can be sent through
email, online, fax and normal post.During the period, he said, the regulatory body granted nine licences to establish new Oil Marketing
Companies (OMCs), which would bring around Rs4.5 billion investment for construction of oil storage infrastructure in next three
years.Besides, as many as six companies were allowed to initiate marketing of petroleum products after fulfilling their obligation of
constructing oil storage infrastructure.&The new entrants in the marketing arena will increase the competitions, which will ultimately
benefit the consumers,& he added.Similarly, the official said the authority granted various permissions to OMCs and other companies for
operations of their newly constructed oil storages and terminals at different locations including Sahiwal, Habibabad, Mehmoodkot, Machike,
Daulatpur, Port Qasim, Shikarpur, Kotlajam and Pattoki.&The addition of new oil storage will strengthen the oil supply infrastructure and
back-up storage system of the country.&OGRA, he said, also issued a licence for construction of a new oil refinery, having capacity to
refine 200,000 barrels oil per day, for a period of five years, adding the facility would help enhance the country refining capacity.In the
field of Liquefied Petroleum Gas (LPG), the official said, the authority issued around 96 licences for operations, marketing of LPG storage
and filling plants, construction of LPG auto refueling stations, storage and refueling of LPG, construction of LPG air-mix plants and
distribution of air-mix LPG through, LPG storage and handling terminals, and setting up LPG production and storage facility besides
authorizing two manufacturers to produce LPG equipment.TheIndianSubcontinent has not verified the content of the source
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