INSUBCONTINENT EXCLUSIVE:
Part of Samsung reboot of the Galaxy Fold was the announcement of a Premiere Service
Along with a reinforced version of the phone and a lot more warning labels, the company announced that it would also be a 24/7 care
service…just in case something happened with the device
I had some issues with my in just over a day, after not running into any trouble with the original version of the phone
Given how gingerly the company insists users act with the device, my issue doesn''t appear to be particularly widespread — good news for
Even so, this sort of things feels pretty necessary for a $2,000 (and up) phone that is effectively in mass beta testing.
Two weeks after
making the device available in the States, Premier Service has gone live
Sammobile noted the addition of Fold Concierge via a new software update, bringing with it support via phone or video chat
The list of potentially helpful features ranges from on-boarding with the device to a $149, same-day screen replacement service
That can be accommodated in person at a number of locations
It a pretty unique offer from a big consumer electronics company — though the Fold is nothing if not unique, I suppose
I&ve got a fuller write up of my impressions of the handset here
The TLDR version is the I can''t recommend the purchase of what is very much a first generation device that double the price of a standard
If you&re so inclined, however, Samsung got a hotline for you
