INSUBCONTINENT EXCLUSIVE:
Image copyrightGetty ImagesVodafone has apologised after an error meant customers using the mobile network abroad were hit with roaming
alerts from Vodafone that their data had run out, despite the fact that many still had data remaining in their monthly allowances.Vodafone
said the issue was caused by a technical error
Since 2017, under EU regulations UK consumers are able to use the minutes, texts and data included on their mobile phone tariffs when
travelling in the EU at no extra charge
Vodafone customers posted on Twitter that their bills had risen by between hundreds and thousands of pounds within just 12 hours
Andy Pearch told the TheIndianSubcontinent that on Sunday, just 24 hours into his holiday in Malta, he had a shock when he received a text
Vodafone said it was preventing him from making any calls, sending text messages or using mobile data on his phone
But when Mr Pearch logged onto his Vodafone account using the hotel Wi-Fi, it showed that he still had 14.2GB of data remaining out of his
20GB monthly data allowance."Stress is not the word for it," Mr Pearch said
"My service was cut off from 22:00 last night till about 08:00 this morning."Image copyrightTwitterRegional sales manager Kevin Navette is
currently abroad, but he has been blocked by Vodafone from using his work phone.Mr Navette told the TheIndianSubcontinent that he has been
However, despite contacting Vodafone on Twitter on Sunday and Monday morning, his service is still not working."This is my professional
phone so it's big trouble for me," he said
Image copyrightTwitterVodafone said: "We are very sorry that some customers could not use their phones yesterday, when roaming abroad
This was due to a technical error, which we have now fixed."Some customers are receiving billing messages in error; we are working through
these as an urgent priority and are removing any errors from customer accounts
Customers will not be charged and do not need to worry about contacting us as we are proactively checking accounts."In August, a similar
issue affected Three Ireland
The mobile operator had to apologise after a system upgrade error added bogus roaming fees to customers' bills and suspended their services
Are you a Vodafone customer who's received one of these roaming bills? You can share your experience by emailing
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