INSUBCONTINENT EXCLUSIVE:
Gorgias, a startup offering artificial intelligence tools for customer service and support, is announcing that it has raised $14 million in
Series A funding.Co-founder and CEO Romain Lapeyre told me that the startup is taking advantage of a broader shift as brands are looking to
its products from Amazon.As brands make this change, Lapeyre (pictured above with his co-founder and CTO Alex Plugaru) said they need a
doing this, the business can free customer service representatives from spending most of their time responding to these routine requests,
complex queries, Gorgias also provides tools that help the customer service representatives to respond more quickly and to upsell customers
At Steve Madden, meanwhile, the customer service team is using automation to respond to 20% of tickets.Gorgias previously raised $3.5
The new round was led by Flex Capital, with participation of SaaStr, Alven, CRV, Amplify Partners and Eric Yuan.Lapeyre said Gorgias will
