INSUBCONTINENT EXCLUSIVE:
ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots in multiple languages,
something that should come in handy as ServiceNow continues to modernize its digital service platform
The companies did not share terms of the deal.With Passage AI, ServiceNow gets a bushel of AI talent, which in itself has value, but it
It also gets an HR automation piece, giving the company an intelligent tool it could incorporate across its Now Platform in tools like
ServiceNow Virtual Agent and Service Portal, as well as Workspaces in multiple languages.The multilingual support was an aspect of the deal
that appeals to Debu Chatterjee, senior director of AI Engineering at ServiceNow
Passage AI gives ServiceNow much deeper knowledge in this growing area.Passage AI, which launched in 2016, has raised $10.3 million,
according to Crunchbase data
The company website lists a variety of large customers, including Mastercard, Shell, Mercedes-Benz and SoftBank
The acquisition comes less than a week after the company purchased another AI-focused startup, Loom Systems, one that concentrates on
automating operations data.The deal is expected to close this quarter
ServiceNow will be announcing earnings on Wednesday afternoon.
