INSUBCONTINENT EXCLUSIVE:
Today, a startup called Aisera that is coming out of stealth has taken this idea and supercharged it by using artificial intelligence to
help not just workers with internal tasks, but in customer-facing environments, too.Quietly operating under the radar since 2017, Aisera
co-founder.With growth of 350% year-on-year, the company is also announcing today that it has raised $50 million to date, including most
Ram Shriram and Maynard Webb Investments also participating.(No valuation is being disclosed, said Sudhakar.)The crux of the problem that
of IT processes that cover sales, HR, customer care and more.There have been some efforts made to apply AI to solving different aspects of
having an army of engineers alongside the program training it.Aisera aims to be that platform, integrating with the most popular software
packages (for example in service desk apps, it integrates with Salesforce, ServiceNow, Atlassian and BMC), providing tools to automatically
resolve queries and complete tasks
planning to target.Matt Howard, the partner at Norwest that led its investment in Aisera, said one of the other things that stands out for
him about the company is that its tools work across multiple channels, including email, voice-based calls and messaging, and can operate at
implement machine learning
and in particular as it sits around and behind processes that have previously been done by humans
might be a long-term question that we will have to address as a society, for now, the reward/risk balance seems to tip more in the favour of
