INSUBCONTINENT EXCLUSIVE:
insights into customer feedback, has raised $8 million in Series A funding.Leading the round is DN Capital, alongside Ventech and btov
Silicon Valley Bank also participated, in addition to a number of angel investors including Matt Price (Senior Vice President at Zendesk),
and Nilan Peiris (VP Growth at Transferwise)
while going through the company builder program run by Entrepreneur First, Chattermill was born out of a frustration that it can take weeks
or months for customer research to yield any quality insights, which would then be out of date by the time it reached decision-makers and
Like many problems of scale, the pair believed machine learning could be an important part of the solution, coupled with an accessible user
a number of high-growth companies, such as HelloFresh, Uber, Deliveroo, and Zappos
make a difference to our users and drive our growth
to where the customer feedback is generated, Chattermill integrates with lots of third-party software, aggregating various feedback such as
would usually connect a few of these data sources to start with
We then build a model to understand their customer experience from both the data we see and knowledge already embedded in our system
Once this is done, we can start delivering analytics and insights directly to their users in real time and with high accuracy, enabling
seed round in December 2017, Dubov says two key strategies have panned out well
