INSUBCONTINENT EXCLUSIVE:
Stonly is building a service for customer support teams so that they can share step-by-step guides to solve the most common issues
The startup just raised a $3.5 million funding round led by Accel with business angels also participating, such as Eventbrite CTO Renaud
Stonly believes that scripted guides with multiple questions work much better than both chatbots and intimidating knowledge bases.But the
The startup currently supports Intercom, Zendesk, Freshdesk and Front.This way, if somebody contacts you on Front or Intercom, you can reply
Stonly is also launching its own more traditional knowledge base powered by Stonly guides so that your client can access common questions
After defining the steps, you can write text, add images, videos and buttons in a web interface
For instance, Dashlane noticed a 25% decrease in opened tickets for their most frequent issues after using Stonly
