INSUBCONTINENT EXCLUSIVE:
Mavenoid, a startup founded in Stockholm that helps companies scale tech-focused product support via an AI-powered chatbot, has raised $8
million in Series A funding
The round is led by Mosaic Ventures, alongside Creandum and Point Nine Capital.The company says the new capital will be used to invest
further in product development and to fuel international expansion, including tripling the size of the team size over the next 12 months
To do this, it is applying machine-learning and a chatbot style UI to onboard customers after they have made a purchase and to deliver
ongoing automated tech support
The idea is to empower customers to solve problems for themselves so that only the more edge cases need to be redirected to human customer
a decent sized problem to solve, too
Citing data from IBM, Lilja says that $1.3 trillion is spent every year on 256 billion support calls
Companies get lower support volumes, lower cost per contact, and happier customers
chatbot, including specifying the basic flows of what an end user can do, and adding support for troubleshooting different products
and various amounts of dialogue and admin users are included within each tier.
