INSUBCONTINENT EXCLUSIVE:
unveiling another new product today, this time taking aim at the $350 billion customer service market.Dubbed Inbox.ai and positioned as
businesses via practically any channel of their choosing
In terms of message content, at launch there is already support for text, images, video, geolocation and more.And perhaps crucially,
regardless of channel, incoming messages and customer conversations are presented in a single thread for easy ticketing and collaboration
various third-party tools used by enterprises and also comes pre-loaded with support for Shopify, Slack, Salesforce, Jira, and more
This includes the ability to have content created within Inbox.ai synced with other software used by a company for its various
call with MessageBird founder and CEO Robert Vis, he gave me a personal demo of Inbox.ai, including showing how quick the on-boarding
process can be for a new business but also for a new customer
to help with my request and receive other rich media in return.Vis explained that the impetus for the new offering was his own frustration
solved digitally and where it is no longer acceptable to queue for hours on hold or wait 24 hours or more for an email reply.He says that a
quick back of a napkin calculation suggests that, at the age of 35, he has already spent 2 weeks of his life on hold
He also said Inbox.ai wants to solve the continuity of support problem that typically sees customers having to re-explain their issue each
recent bad experience with his mobile telephone service provider
that Inbox.ai was developed by the MessageBird team in 12 months and followed extensive research with customers, support agents and managers
Prior to launch, the software has been tested and is currently used by, HelloFresh and Deliveroo in Europe, Zilingo in Asia, and Join Buggy
and Tix Telecom in Latin America.Challenged on why nobody has really cracked this problem so far, despite a number of attempts to create a
communication channels, for which MessageBird has previous form
geolocation, tracking codes, discounts etc
And thirdly is the UI, which has to allow agents to communicate and track tickets seamlessly across channels in a way that is agnostic to
