INSUBCONTINENT EXCLUSIVE:
India is turning to WhatsApp, the most popular app in the country, to create awareness about the coronavirus pandemic and has urged social
media services to tackle the spread of misinformation on their platforms.
Narendra Modi, India Prime Minister, said on Saturday that
citizens in the country can text a WhatsApp bot — called MyGov Corona Helpdesk — to get instant authoritative answers to their
coronavirus queries such as the symptoms of the viral disease and how they could seek help.
Sharing correct information, avoiding
Here is an effort by WhatsApp and @mygovindia to ensure you receive accurate and verified information on Coronavirus
Please click on this link https://t.co/REabfIp5QT or send Hi on +919013151515
#IndiaFightsCorona pic.twitter.com/0maqUE3PvG
mdash; Narendra Modi (@narendramodi) March 21, 2020
An individual is required to text
+919013151515 (or click on this shortcut link) to connect to the bot.
The bot was built by Mumbai-based firm Haptik Technologies, which
local telecom giant Reliance Jio acquired last year, and the information is being provided by the nation Ministry of Health.
The ‘MyGov
Corona Helpdesk& has been engineered to fight rumors, educate the masses and bring a sense of calm to the current chaos-like situation
We are committed to assisting the government with all our possible strengths and resources and hope that this chatbot can help the GoI
spread the right information across the nation,& Aakrit Vaish, co-founder and chief executive of Haptik, told TechCrunch.
A screenshot of
New Delhi WhatsApp bot
On Thursday, Modi urged the nation 1.3 billion citizens to stay at home as much as possible for the next few days to
prevent any &explosion& of coronavirus cases.
For the last few days we have seen that people think we are safe from coronavirus
It not okay to get complacent,& he said in a nationwide televised appearance.
More than 250 individuals have tested positive for COVID-19 in
India so far.
On Friday, India IT ministry issued an advisory to social media giants including Facebook, ByteDance, Twitter, and Sharechat,
to take immediate actions to remove or disable fake content around coronavirus.
Intermediaries are urged to initiate awareness campaign on
their platforms for the users not to upload/ circulate any false news/misinformation concerning coronavirus which are likely to create panic
among public and disturb the public order and social tranquility,& it said.
Telecom operators in India warn people of coronavirus outbreak,
share tips
Earlier this week, the World Health Organization partnered with WhatsAppto create a helplinetoprovide people with accurate
health information related to the coronavirus.
The WHO Health Alert provides tips on how people could protect themselves, the latest news
updates and findings on the pandemic, and answers to some of the frequently asked questions
People can sign up to this bot by clickinghere.
In a statement, Dr Tedros Adhanom Ghebreyesus, Director-General of WHO, said, &digital
technology gives us an unprecedented opportunity for vital health information to go viral and spread faster than the pandemic, helping us
save lives and protect the vulnerable
We are proud to have partners like Facebook and Whatsapp, that are supporting us in reaching billions of people with important health
information.
WhatsApp, which has been grappling with spread of rumors about the pandemic, began reaching out to dozens of governments last
month to assist in their efforts to provide accurate information to the general public, it said.
As part of our effort to make sure everyone
has accurate and timely information about coronavirus, we&re working with the Indian government and national governments around the world,&
said Mark Zuckerberg, chief executive of Facebook.
