INSUBCONTINENT EXCLUSIVE:
Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help
Today, the company announced a $30 million Series B investment.Insight Partners led the round with help from Series A lead investor General
Catalyst along with Wing Venture Capital
was at ServiceNow he observed that, in many companies, employees often got frustrated looking for answers to basic questions
That resulted in a call to a Help Desk requiring human intervention to answer the question.He believed that there was a way to automate this
with AI-driven chatbots, and he founded Espressive to develop a solution
is combine the NLP with image recognition technology
provide a single immediate answer
try to keep that to a minimum
to reduce help desk calls by 40% to 60% across customers with around 85% employee participation, which shows that they are using the tool
In fact, the product understands 750 million employee phrases out of the box.The company was founded in 2016
It currently has 65 employees and 35 customers, but with the new funding, both of those numbers should increase.
