INSUBCONTINENT EXCLUSIVE:
Kolton AndrusContributor
Kolton is co-founder and CEO of Gremlin, the chaos engineering company helping the world build a more reliable
internet. I recently had a scheduled video conference call with a Fortune 100 company.Everything on my end was ready to go; my presentation
was prepared and well-practiced
I was set to talk to 30 business leaders who were ready to learn more about how they could become more resilient to major
We scrambled to find a workaround at the last minute while the assembled VPs and CTOs sat around waiting
I ended up emailing my presentation to their coordinator, calling in from my mobile and verbally indicating to the coordinator when the next
slide needed to be brought up
Issues like these can turn a brief outage into one that lasts for hours.Quick context about me: I carried a pager for a decade at Amazon and
Netflix, and what I can tell you is that when either of these services went down, a lot of people were unhappy
There were many nights where I had to spring out of bed at 2 a.m., rub the sleep from my eyes and work with my team to quickly identify the
I can also tell you that working remotely makes the entire process more complicated if teams are not accustomed to it.There are many
articles about best practices aimed at a general audience, but engineering teams have specific challenges as the ones responsible for
keeping online services up and running
And while leading tech companies already have sophisticated IT teams and operations in place, what about financial institutions and
when working remotely; things that seem obvious in the moment, but may have been overlooked.So here are some tips for managing incidents
remotely:
There were many nights where I had to spring out of bed at 2 a.m., rub the sleep from my eyes and work with my team to quickly
