INSUBCONTINENT EXCLUSIVE:
It one thing to have a great business idea, but connecting all of the disparate pieces of information and people needed to build it can be a
frustrating growing pain — and one that the internal knowledge sharing company Guru is trying to fix.Guru launched in 2015 as a Chrome
extension to help revenue and customer service teams have easy access to all of their company information the moment they needed it by
congregating relevant &cards& of information written by different internal teams
Since its launch, Guru has extended its company to include a web app, and Slack bot
Today, Guru unveiled a new AI, and syncing and impact analytics features aimed to improve the overall experience of the platform.[Customer
facing teams] want to be responsive to their customers and feel confident in knowing what they want to communicate to the [them],& Guru CEO
and co-founder Rick Nucci told TechCrunch
&They want to respond quickly and they want to respond accurately
[These features] further reduce the time it takes for them to dig up[information] and by reducing that time they&re [solving issues faster]
and helping the customer have a better experience with them.With the introduction of AI Suggest to its Chrome extension, users will be able
to access relevant company information without needing to search for it first
And because the extension can work wherever they work, there no time wasted returning to a single site
In its announcement, Guru says that this AI will learn a user search patterns overtime and grow to better understand their needs and improve
efficiency.While AI Suggest is specific to Guru Chrome extension, its Sync feature is universal across the company several implementations
With Sync, users can easily congregate and access not only information created natively on Guru but also information stored in a wiki,
intranet or web-based applications.Companies have knowledge everywhere, and it not necessarily realistic that they&ll be able to move all of
that into Guru,& Nucci said
&[But this allows] the team using Guru to still have one place to search.To get a better picture of how companies are using their knowledge,
Guru has also incorporated impact analytics into its web app to help companies see where knowledge is best being utilized and where any gaps
might be.Nucci told TechCrunch that these new features are part a scaling plan the company is implementing with the help of a $9.3 million
Series A funding round last summer with new investor Emergence Capital (as well as previous backers FirstMark Capital and MSD Capital)
In addition to the new features announced today, Guru also has plans to expand its product into other areas of company knowledge management
