INSUBCONTINENT EXCLUSIVE:
NEW DELHI: All the clamour around artificial intelligence (AI) posing a threat to our jobs seem to be getting real and AI is finally coming
Bengaluru-based startup Dukaan which laid off 90% of its customer support team or some 23 employees in September last year has replaced the
functions of the department with an AI chatbot
three customer support executives
lack of adequately equipped customer support executives required him to respond to customer queries
Besides the challenge in finding the right talent, reducing employee count also helps in reining in costs and nudged by investors, startups
have been striving to check expenses and demonstrate a path to profitability
Dukaan which helps businesses set up online stores and scale their ventures is aiming to achieve profitability in the next two to three
In all, the company undertook two rounds of layoffs since September.Shah said that AI has the potential to replace jobs in the graphic
designing, illustration and data science domains
That can be done in five seconds by AI
