INSUBCONTINENT EXCLUSIVE:
Vande Bharat trains update: Indian Railways is implementing a new initiative called Yatri Seva Anubandh to enhance the passenger
experienceon Vande Bharat trains while also reducing costs
The pilot project for six pairs of Vande Bharat trains is set to begin, and if successful, it will be expanded to other premium trains,
according to an ET report.This initiative aims to offer passengers more options for food and beverages and improve travel convenience
through value-added services.In addition to enhancing the passenger experience, the initiative for Vande Bharat Express trains also intends
to reduce Indian Railways' expenditure on housekeeping by integrating services under one provider per train
This integration will also grant the service provider access to revenue streams like advertising within the trains and the provision of
ancillary services.As part of the Yatri Seva Anubandh initiative, concierge services, onboard infotainment, and access to travel essentials
and accessories will be introduced
The plan focuses on passenger-driven performance appraisal and holistic evaluation of service outcomes.New dimension of passenger
serviceAccording to a senior official familiar with the plan, the service provider will be able to sell food and beverages to passengers at
Additionally, the provider will be responsible for addressing minor issues like jammed doors, loose latches, and leaking taps using a basic
toolkit.Vande Bharat sleeper trains will have WOW Factor: ICF GM explains how | Vande Bharat, Vande Metro"The service provider in these
trains will be required to provide free housekeeping services in all coaches
Prepaid meals must be served according to the menu and tariffs set by Indian Railways," stated the official.Companies that are keen to
To ensure the quality of service, service providers must have a minimum annual gross revenue of Rs 120 crore and employ at least 900
individuals in food and beverage or housekeeping roles during the last financial year.Vande Bharat sleeper coach train to be class apart
from Rajdhani - BEML CMD explains | RailwaysThis move assumes significance as services such as catering, housekeeping, and advertising are
currently awarded to individual contractors on premium trains like Tejas, Rajdhani, Shatabdi, and Vande Bharat
Under the new policy, all instructions from various stakeholder departments will be governed by fresh rules for Vande Bharat trains,
including Environment and Housekeeping Management, Tourism and Catering, Telecom, Mechanical (Coaching), Passenger Marketing/Commercial, and
