INSUBCONTINENT EXCLUSIVE:
Fujitsu today announced that the company has implemented an Enterprise IT Service Management solution for the Dubai Silicon Oasis Authority
(DSOA), underlining its expertise in delivering end-to-end solutions for major enterprise clients
The new solution will enable DSOA to achieve higher levels of operational efficiency and productivity through automated policies and
processes.The new system aims to improve Incident Management, Change Management, Problem Management, Purchasing, Contracts Management, and
Asset Tracking Management, in addition to assuring remote assistance is also available.Bader Buhannad, Executive Vice President - Strategy,
operations to deliver seamless services at all times
record traceability, as well as improving the speed of service requests.The project supports the continuous ICT efforts of DSOA to be an
ITIL/ISO-based infrastructure with a system that is powerful in the areas of stability, knowledge base, incident and problem management,
workflows automation, reporting and the ability to capture responses for the operational level agreements.
