INSUBCONTINENT EXCLUSIVE:
Kejriwal's "home delivery" of 40 government services did not reach every doorstep on the day of launch
Of the 20,000-plus people who called, only 1,200 were able to get through to the call centre, and of them, 369 appointments were fixed,
revealed government data released at the end of the day
attempted calls on the helpline number 1076 which were unable to connect due to heavy traffic," the government said, adding that the callers
who got through but failed to speak to anyone will receive a callback.Applauding the massive response to the flagship programme, the
government said Chief Minister Arvind Kejriwal is personally monitoring the service "and looking at the data every hour", revealed a
statement.From Tuesday, the government is planning to increase the number of operators from 40 to 80 and the number of phone lines from 50
It also expects the number of calls to drop, saying it was likely that many called out of curiosity.The curiosity factor was whipped up
early this morning, with full-page advertisements by the Delhi government in all leading dailies
The ad detailed the services provided - delivery of certificate, documents, identity cards or any other services including welfare schemes
The people, it said, will be informed of the documents they need and executive will visit and help with the job at a charge of Rs 50.The
government has enlisted a private company, VFS Global, to facilitate the services
The firm said for now, they have five executives for each of Delhi's 11 districts
"We plan to have 25,000 such facilitators," said Debkumar Bandopadhyay of VFS.
