INSUBCONTINENT EXCLUSIVE:
Bonobo AI, an AI-based platform that helps companies get insights from customer support calls, texts and other interactions, announced today
that it has raised $4.5 million in seed funding led by G20 Ventures and Capri Ventures
Founded in 2016 and led by co-founder and CEO Efrat Rapoport, the Tel Aviv-based startup claims that its technology has been used to analyze
Bonobo is that even though customer service texts and voice calls can provide companies with a trove of valuable information, these data
points are difficult to aggregate and analyze at scale
platforms like Salesforce or HubSpot
One is opportunity detection, or identifying things that can either help the closing of a sale, like features that have proven popular among
By doing so, Bonobo is also able to help clients create very targeted marketing campaigns
can create campaigns to help retain customers who need to renew their subscriptions but have complained about the price being too high or
missing a feature.Another example of how Bonobo can increase conversion rates is predicting customer cancellations and other potentially
For example, one vehicle repair company was losing millions of dollars due to cancelled jobs
representatives, which helped it retain thousands of customers.The second is risk detection
For example, Bonobo detects if a customer starts mentioning a competitor, threatens to post their complaint on social media or brings up
problems that are a legal or compliance risk
dashboard without having to perform a time-consuming search.Rapoport says that she and her co-founders (CTO Idan Tsitiat, COO Barak
Goldstein and VP of Research and Development Ohad Hen) began working on Bonobo after they realized that while there are many tools from
companies like Tableau, Oracle, Microsoft, SAP and Salesforce for gathering insights from structured data (like customer behavior on
websites), very few exist for analyzing unstructured data, including conversational data, at scale
