It back when 5-inch floppy disks roamed the Earth, and a customer service tech sends a software update to a customer known to be a bit more than a little computer-challenged, says a pilot fish in the know.
This involves physically mailing a stack of disks to the customer, along with a note saying to call the tech when she ready to install the update.When the call comes, the tech is prepared to walk her through the installation step by step.
After getting the computer booted up and verifying that the user has located disk No.
1, the tech says, &Insert the floppy disk into the disk drive, with the label facing up.Customer: &Done.Tech: &Type ‘A,& and press the Enter key.