After a network manager unexpectedly tightens up the rules for passwords and forces the expiration of all user passwords on the main application system, calls flood into the help desk, reports a pilot fish on the scene.
They&re having trouble because of the new complexity rules.One of the calls:User: I can''t seem to change my password.Help desk tech: Your new password needs to contain letters, numbers and punctuation.
Do not use any words such as you&d find in a dictionary.User: OK.
(Pause.) No, it still won''t let me change it.Tech: What is the password you are trying to use?User: April.Tech: &April& is a word.