Customer disagreements commissions will hear problems related to items valued at Rs 2 crore and moreNew Delhi: Consumer grievances associated to goods and services whose value goes beyond Rs 2 crore, will now be entertained by the National Customer Disputes Redressal Commission (NCDRC).
The earlier limit was for amusing grievances of goods valued at more than Rs 10 crore.Government has actually informed brand-new rules to modify pecuniary jurisdiction for amusing consumer complaints at district, state and national level commissions, a move targeted at faster disposal of cases.Earlier, redressal of consumer problems were taking time and increasing the work of various commissions at district, state as well as national level due to the fact that of jurisdictional concerns.
According to the brand-new rules, district commissions will have jurisdiction to amuse complaints approximately Rs 50 lakh worth value of items or services as versus the earlier limit of as much as Rs 1 crore, according to an official statement.State commissions will now have jurisdictions for more than Rs 50 lakh and as much as Rs 2 crore.Earlier, the limitation for them was more than Rs 1 crore and up to Rs 10 crore.
National commission will have jurisdiction to captivate grievances where the worth of the products or services paid as consideration goes beyond Rs 2 crore, the statement said.The Centre has alerted rules for the Customer Defense (Jurisdiction of the District Commission, the State Commission and the National Commission) Guidelines, 2021.
The revised pecuniary jurisdiction for amusing consumer grievances shall depend on 50 lakh for district commissions, more than Rs 50 lakh to Rs 2 crore for state commissions, more than Rs 2 crore for the national commission, main sources said.The brand-new rules have actually been framed under the Customer Security Act, 2019, which promulgates a three-tier quasi-judicial system for redressal of customer disputes specifically district commissions, state commissions and national commission.The Act specifies the budgeting jurisdiction of each tier of customer commission.